Terms and Conditions

By using the www.strawberrybanners.com website and information distributed in conjunction with this website, you agree to be legally bound by these terms.


Use of Information
Copyright and intellectual property rights for all website content is owned by Strawberry Banners Ltd. The information on our website is available to customers of Strawberry Banners only. Content should not be used for marketing purposes.


Conditions of Use
As a visitor to our website, you acknowledge that any reliance on or use by you of any information available on this website shall be entirely at your own risk. In no event shall Strawberry Banners Ltd be liable for any damages arising from the use or the performance of this website or information downloaded from it.


Products
We reserve the right to alter any details of products without notice and whilst every effort is made to describe goods accurately no responsibility will be accepted for error and any resulting loss.


Payment Terms
Payment will be required in full before the goods are dispatched. You will be provided with an order confirmation once payment is received. Please ensure that you provide a valid contact number.


Prices
All prices quoted are subject to VAT at the current rate. All prices are in pound sterling.


Delivery
Every effort will be made to deliver on time, but any delivery day specified is a best estimate and no liability is accepted for any loss arising from delay or error in the delivery of the goods. It is the customers responsibility to ensure that full payment is made before delivery can take place. Delivery costs and times are based on mainland UK addresses only. If you require delivery outside of the UK you can arrange for your own courier to collect the goods from us or we can provide you with a shipping quote. International deliveries may be subject to customs clearance. Local country restrictions apply. Strawberry Banners will not be held responsible for any delay of delivery of goods with international deliveries. Strawberry Banners cannot be held responsible for any customs and excise charges that may occur from the import or export of your goods.


Claims
Claims arising from damages, delay or partial loss in transit must be made in writing to us, so as to reach us within 48 hours of delivery. All claims with regard to the quality or quantity of the goods shall be made in writing to us so as to reach us within 48 hours of receipt of goods or such goods shall be deemed to comply as to quality and quantity within the terms of the contract. You must examine all goods delivered at the time of delivery. We shall not be liable for any loss arising from damage caused to the goods in transit unless loss or damage is noted on the delivery note at time of delivery. Claims in respect of non-delivery must be made in writing so as to reach us within 4 days from the original delivery date.


Liability
Our liability for any loss or damage suffered by you in respect of the goods shall be limited to the contract value of the goods. We are not liable for any financial loss incurred by you, including but not limited to expences incurred by you, interest payments & loss of earnings or similar gains you would have received on monies paid to us in lieu of any unfulfilled order.Nothing in these terms and conditions shall affect the rights of a consumer.


Refunds
We reserve the right to rectify defective work by reprinting and shall not be liable to refund. All defective work must be returned at customer cost before replacement. If the subject work is not available we will assume that it has been accepted and no replacement will be provided. If Strawberry Banners deem the returned goods to be of sufficient quality, and within tolerance we reserve the right to return the goods and refuse a reprint or refund. If we offer to replace you must accept such an offer unless you can show clear cause for refusing to do so. If you opt to have work re-done by a third party without contacting us you automatically revoke your right to any remedy from us. Strawberry Banners will credit your account if we deem a refund should be made. Refunds will take up to 7 working days to complete once Strawberry Banners has agreed to refund.


Cancellation Policy
If you need to cancel your order, you can do this up until the goods are in production. Cancellations must be made in writing to admin@strawberrybanners.com quoting the order number and reason for cancellation. Any monies paid will be refunded once this is received. As goods are made to order, unfortunately once they are in production you will be liable to pay for them.


Force Majeure
We will not be held responsible for failure to honour or carry out our obligations under the contract arising from any cause outside our reasonable control or by inability to procure materials except at higher prices due to any such cause and in such circumstances we shall be entitled by notice to terminate the contract in whole or in part without incurring any liability whatsoever to you.


Miscellaneous
The contract between ourselves and the customer shall be governed by and construed in accordance with English Law.


Complaints
Complaints must be made within 48 hours of receiving your goods. Any complaints made after this time period are void of any right to refund or reprint.