How do I return an item?

We reserve the right to rectify defective work by reprinting and shall not be liable to refund. All defective work must be returned at customer cost before replacement. If the subject work is not available we will assume that it has been accepted and no replacement will be provided. If Strawberry Banners deem the returned goods to be of sufficient quality, and within tolerance we reserve the right to return the goods and refuse a reprint or refund. If we offer to replace you must accept such an offer unless you can show clear cause for refusing to do so. If you opt to have work re-done by a third party without contacting us you automatically revoke your right to any remedy from us.
Strawberry Banners will credit your account if we deem a refund should be made. Refunds will take up to 7 working days to complete once Strawberry Banners has agreed to refund.